ProactivaNET ITSM Software Service Desk app. ProactivaNET suite specializes in managing IT services fully aligned with ITIL® best practices and its map of solutions is:
• ProactivaNET Service Desk facilitates the management of incidents, requests, problems, changes, deliveries, service levels, capacity, availability and continuity by incorporating the Catalogue of Services offered by their organizations and also international standards of best practices such as ITIL® and ISO 20000.
• ProactivaNET Inventory, additional module to Service Desk that makes it possible to easily consult in a moment the inventory of your equipment, your licenses, and configuration automatically and completely unattended. If simplifies enormously the work of administration and management of the equipment, and it allows for a quick and simple implementation of the process of Configuration Management (CMDB) and Software Asset Management (SAM).
• ProactivaNET CMDB is the indispensable connection point between IT and business, thus providing a model of how the IT infrastructure relates to itself in order to provide the IT services offered to the business, supporting the financial management, risk mitigation, threats and vulnerabilities analysis...
ProactivaNET has certificated 13 processes by PinkVERIFY 2011 and has the approval of ITIL® Software Scheme (ISS) Gold, the highest levels of recognition granted to suppliers that offer ITSM tools. Both certifications indicate not only that the tool has demonstrated that it complies with the best practices ITIL®, but also the final consumers guarantee its usability and its high degree of process automation.
ProactivaNET Inventory, Service Desk and CMDB can be integrated constituting a suite that is indispensable for the optimization of any IT support service.
Continued use of GPS running in the background can dramatically decrease battery life.